All shipping is provided by UPS, FedEx and USPS. The cost of shipping depends on the value of your purchase and weight.
ShopAtChurchill.com requires a signature for all deliveries, which cannot be waived. ShopAtChurchill.com cannot deliver to P.O. Boxes; the delivery address must be a street address. Orders to P.O. Boxes will be canceled.
In the event that a shipping address is not included with an order, the order will be shipped to the billing address.
Orders that are $300 and above can only be shipped to the billing address, unless special arrangements have been approved by management.
ShopAtChurchill.com ships within the United States and to various international destinations. For international shipping, please check whether the destination country is listed in the drop-down menu on our purchaser information page. If the desired country is not listed, special arrangements can be made with CHURCHILL by calling or e-mailing the store. Please see the International Shoppers section below.
You can choose Ground: (UPS usually delivers within 5-7 business days)
You can choose Express: (UPS usually delivers within 2-3 business days)
Or, you can choose Overnight: (UPS usually delivers within 1 business day)
Please note that it may take longer for UPS to make a delivery; ShopAtChurchill.com cannot control the package once it leaves ShopAtChurchill.com.
UPS does not deliver on weekends or federal holidays.
UPS makes 3 attempts to deliver a package. After the third attempt, the package is returned to ShopAtChurchill.com.
In the event of undeliverable packages, the purchaser is responsible for the shipping costs to and from the delivery address and will receive a web credit for returned goods, but not for shipping costs.
www.ShopAtChurchill.com is not responsible for goods damaged while in shipment.
Shipping a Gift:
We can ship your purchase as a gift to a third party. All items purchased are shipped in CHURCHILL wrapping.
Damaged Item Procedure:
- Please do not return items damaged in shipment, as doing so will void the shipping insurance.
- To begin the process, please contact www.ShopAtChurchill.com by email as soon as you receive the damaged merchandise.
- Claims should be made through the original shipping agent. Guidelines for insurance claims vary by carrier so please check with the carrier for specific instructions.
- Be sure to retain all original packaging as well as all pieces of the damaged item, as the shipping agent will request to examine them.
- In the event that you, the recipient, files the claim, we will provide you with the necessary insurance information.
- Churchill is not responsible for any breakage after receipt of goods. It is important to inspect your goods upon delivery, and report any damage upon opening, so we can make a claim with the delivery company.
- Churchill does not guarantee against damage to goods from lotions, hairsprays, makeup, cleaners, or any other outside element.
For information on filing a claim through the following carriers, visit:
CHURCHILL ships to many countries around the globe, and always tries to accommodate its customers wherever they are. To arrange a purchase and shipping to a foreign country, first check whether your desired country is listed in the drop down menu on the purchaser information page of the checkout process. If your desired country is not listed, we cannot currently use our online ordering system at ShopAtChurchill.com to handle the purchase. Instead, please call us at 1-877-262-5240 or e-mail us at info@ShopAtChurchill.com, and we can offer a quote for the shipment, process payment, and arrange for the delivery of your purchase. We reserve the right to not ship items of a perishable nature and perfume, as well as specific exceptions of individual items restricted for export to specific countries.
For our international customers in the EU, prices for each item are shown Delivery Duty Unpaid (DDU). This means that when shopping from boutiques outside of the EU, import duties are excluded from the prices you see online and you will have to pay import duties and or taxes to receive your items.
International shoppers who select Paypal, may have to supply bank contact details and the last 4 digits associated with the Paypal account as a result of an unconfirmed address.
When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.
If you refuse a shipment from www.ShopAtChurchill.com, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to www.ShopAtChurchill.com, This amount will
be deducted from your merchandise web credit.
*If you are an international shopper, and your credit card is declined, please email info@ShopAtChurchill.com for a speedy resolution!
Gift Certificates & Policy:
Gift Certificates can be purchased online in any denomination greater than $20.00. All gift certificates can be used at CHURCHILL in Fairway, Kansas. Additionally, gift certificates purchased after August 1, 2008 can be spent within our online order system at ShopAtChurchill.com. Lastly, you may use your gift certificate without actually visiting the CHURCHILL store by viewing items at ShopAtChurchill.com, and then writing down the desired item's name, SKU number, and price. The Gift Certificate recipient may then fax that order information along with the Gift Certificate number to (913) 262-5248, or may speak directly with a store representative at (913) 262-5240 or toll free at (877) 262-5240.
At this time, ShopAtChurchill.com is not set up to deduct the Gift Certificate amount from the total order amount.
Please note, that Gift Certificates are handled as legal tender. If a Gift Certificate is lost, a replacement cannot be issued.
Return and Exchange Policy:
ShopAtChurchill.com prides itself on offering the highest quality merchandise and service. If you are not delighted with your purchase, return the unused item in its original condition within 10 business days of signature upon delivery. You may request an exchange or a Web Credit will be provided, less shipping costs. Please reference the "Web Credit" section below. Our return policy is store credit only. In the circumstance a manager has approved a return, shipping costs will not be credited. For rare instances of Credit Card refunds, shipping charges and credit discount fees will be deducted (% varies by card holder's bank).
Shoes must be returned in the original shoe box and placed into another box when being shipped back as a return. If shoes are not shipped back by this method, a Web Credit will not be issued.
We photograph each item to be as true to the color as possible. Many natural materials catch the light in ways hard to capture. We cannot guarantee that the photo is an exact match to the item pictured on the website, although we aim to be as exact as possible.
All returns must be sent via FedEx, UPS, registered mail, or another delivery service that has third-party tracking capacity. Any return must be formally signed for upon delivery at CHURCHILL, so all return shipments should be marked as such. You are responsible for all shipping costs associated with exchanges unless ShopAtChurchill.com has sent an incorrectly sized, incorrect, or damaged item.
If an item requested for exchange is out of stock, ShopAtChurchill.com will contact you using the contact information you have provided. For additional information, please refer to the Cancellation of Orders and Out of Stock Items section below.
Credit Card refunds are not permitted unless ShopAtChurchill.com has sent an incorrect size or an incorrect item. If you choose not to receive an exchange for the correct size or correct item, then ShopAtChurchill.com will permit a web credit.*
*Please note that ShopAtChurchill.com does not permit the return or exchange of the following items:
- Sale Items and items purchased at a reduced price
- Perfume and Cologne
- Fine Jewelry *you may contact CHURCHILL for special arrangements
- Special Custom Orders
Items purchased from CHURCHILL or at ShopAtChurchill.com cannot be returned to ShopAtChurchill.com. All items must be returned to CHURCHILL.
Please send CHURCHILL or ShopAtChurchill.com returns to:
5240 Belinder Road
Fairway, KS 66205
Please include the Return/Exchange Form completely filled out: order number, delivery date, billing and shipping information, item quantity, item name, item size, single item price, total item price, and brief problem description.
Upon receipt of returned items (meeting the requirements of our return and Exchange Policy that determine a Web Credit), you will be issued a Web Credit. This Web Credit is valid for one year from date issued, and can be used to purchase products on ShopAtChurchill.com.
Web Credits may also be redeemed and/or used at CHURCHILL at 5240 Belinder Road, Fairway, KS, 66205 or over the phone by calling ShopAtChurchill.com at: (913) 262-5240, or Toll Free at (877) 262-5240.
If an item is on backorder, it will take approximately two to four weeks before another shipment arrives. Certain backorder periods can be shorter or longer. When the shipment arrives, ShopAtChurchill.com will send the backordered item. Some backorder items may be subject to cancellation due to vendor decision.
In the event that an item in your order is on backorder, but the other items are in stock, ShopAtChurchill.com may choose to ship the items in stock and remove the backorder item from your order. You will not be charged for the removed item.
In some cases, when an item on your order is on backorder, but the other items are in stock, ShopAtChurchill.com may hold the complete order until the shipment for the backorder item arrives. The complete order will then be shipped.
Cancellation of Orders and Out of Stock Items:
An order may be canceled via telephone or fax up to the time the order is shipped. An order cannot be canceled via email. An order cannot be canceled after shipment. A Web Credit is issued for returns. You are responsible for shipping costs to and from ShopAtChurchill.com.
ShopAtChurchill.com may cancel an order, or part of an order, if the item is out of stock and no longer available. An email is sent to you if the complete order is canceled.
In the event the out of stock items are still desired, please keep checking our website for availability.
Disclaimer of Representations and Warranties:
All products, services and information made available on or through this website are provided on an as is and as available basis, without warranties of any kind, neither expressed nor implied. The colors of the items viewed at ShopAtChurchill.com may vary slightly from actual colors of the items, due to limitations set by your monitors profile.
Subject to the foregoing, ShopAtChurchill.com disclaims all implied warranties, including without limitation, the implied warranties of merchantability and fitness for particular purpose, and all express warranties except those explicitly made in this statement of legal terms.
ShopAtChurchill.com makes no representation that the information contained on this website and your results in using this web site or the service itself will be accurate, valid, reliable or available or that it does not violate or infringe the rights of any third party.
ShopAtChurchill.com makes no representation and specifically disclaims any warranty regarding any site linked to this web site.
This disclaimer by ShopAtChurchill.com in no way affects the terms of any manufacturers or third party sellers warranty, if any, related to the goods purchased via this web site.
Title to goods and merchandise is retained by ShopAtChurchill.com until goods and merchandise is paid for. At that time, the title passes to the purchaser.
Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you.
Governing Law and Choice of Forum:
Waiver of Liabilities:
You agree that, except as otherwise provided under applicable laws, neither ShopAtChurchill.com nor its affiliates, nor the directors, officers, employees, agents, contractors, successors or assignees of each, shall be liable for any damages whatsoever arising out of or related to the use of ShopAtChurchill.com web site or any other web site linked to this web site.
This waiver of liability applies to direct, indirect, consequential, special, and punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if ShopAtChurchill.com is notified in advance of the potential for any such damages.
You agree that you are prohibited from posting or transmitting to the ShopAtChurchill.com web site any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic or profane material, or any other material that could rise to any civil or criminal liability under law.
ShopAtChurchill.com reserves the right to seek all remedies available by law and equity for violations of these terms and conditions, including the right to block access from a particular internet address to this web site.
Limited Availability , Price and Description:
In the event a product, or service, is listed at an incorrect price or description due to typographical error or error in pricing information received from our suppliers, ShopAtChurchill.com will reserve the right to refuse or cancel any orders placed for the product or service listed at the incorrect price and or description.
Special promotional codes and offers cannot be applied to special orders/out of stock items.
Due to law, CHURCHILL is not allowed to ship products made of python skin to the state of California or to any location outside the United States of America. CHURCHILL reserves the right to cancel any orders intended to be shipped to one of these locations as a service to its customers in those locations. In the event that CHURCHILL is induced by a purchaser to ship products in violation of state, federal law or international law, the purchaser agrees to indemnify and hold harmless CHURCHILL for any and all costs, including but not limited to legal fees, incurred as a result of said shipment.
Minors and Family Members:
ShopAtChurchill.com does not knowingly market to or knowingly solicit information from minors. Minors are ineligible to use our website purchasing services, and we do not want minors to submit any personal information to us.
If you are a minor, you can use this service only under the supervision of your parents or guardians.
If a minor makes a purchase with their parents credit card (without proper authorization), ShopAtChurchill.com is not responsible for any refunds or returns.
If any family member makes a purchase (without proper authorization), ShopAtChurchill.com is not responsible for any refunds or returns.
There are no exceptions.
The cardholder must dispute the charge with his/her credit card company or with the family member who placed the order.